:root{--bg:#f6f7f9;--card:#fff;--ink:#1a1d23;--muted:#667085;--line:#e4e7ec;--accent:#0f5fff;--ok:#0b7a3b;--bad:#b42318;--warn:#b54708}
*{box-sizing:border-box}body{margin:0;font:15px/1.5 -apple-system,Segoe UI,Inter,Roboto,sans-serif;background:var(--bg);color:var(--ink)}
.top{display:flex;justify-content:space-between;align-items:center;padding:12px 24px;background:#111827;color:#fff}.top a{color:#fff;text-decoration:none}.brand{font-weight:600}
.wrap{max-width:1100px;margin:24px auto;padding:0 16px}.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:20px 24px;margin-bottom:20px}.narrow{max-width:420px;margin:60px auto}
h1{font-size:22px;margin:0 0 8px}h2{font-size:19px;margin:0 0 10px}h3{font-size:16px;margin:16px 0 6px;display:inline}h4{font-size:15px;margin:14px 0 4px;color:#344054}
.muted{color:var(--muted)}.err{color:var(--bad)}.good{color:var(--ok)}.rec{color:var(--warn)}
label{display:block;margin:8px 0;font-weight:500}input[type=text],input[type=password],select{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;font:inherit}
input[type=file]{display:block;margin-top:4px}.check{font-weight:400}button,.btn{display:inline-block;background:var(--accent);color:#fff;border:0;border-radius:8px;padding:9px 16px;font:inherit;cursor:pointer;text-decoration:none;margin-right:6px}
.grid{display:grid;grid-template-columns:1fr 1fr;gap:6px 20px}.grid button{grid-column:1/-1;justify-self:start}
table{width:100%;border-collapse:collapse;font-size:14px}th,td{text-align:left;padding:6px 8px;border-bottom:1px solid var(--line);vertical-align:top}
.pill{display:inline-block;padding:1px 9px;border-radius:999px;font-size:12px;background:#eef2f7;color:#344054}.pill.sm{font-size:11px}
.pill.done,.pill.ok,.pill.completed{background:#e6f4ea;color:var(--ok)}.pill.failed,.pill.error{background:#fde8e6;color:var(--bad)}.pill.running,.pill.transcribing,.pill.labelling,.pill.analysing,.pill.partial{background:#fff4e5;color:var(--warn)}
.opp{border-left:4px solid var(--line);padding:6px 12px;margin:10px 0;background:#fafbfc;border-radius:6px}.opp.negative{border-color:var(--bad)}.opp.positive{border-color:var(--ok)}.opp-h span{color:var(--muted);font-size:13px;margin-left:8px}
blockquote{margin:6px 0;padding:4px 10px;border-left:3px solid #c7d2fe;background:#f5f7ff;font-size:14px}blockquote.resp{border-color:#fcd34d;background:#fffbeb}
details summary{cursor:pointer;margin-top:10px}.transcript p{margin:3px 0;padding:4px 8px;border-radius:6px}.transcript .consultant{background:#f0f4ff}.transcript .customer{background:#f2fbf4}.ts{color:var(--muted);font-size:12px;margin-right:6px}
.foot{text-align:center;color:var(--muted);font-size:12px;padding:20px}

.chatlog{min-height:120px;max-height:60vh;overflow:auto;display:flex;flex-direction:column;gap:8px;margin-bottom:12px}.msg{padding:10px 14px;border-radius:10px;max-width:90%;font-size:14px;line-height:1.5}.msg.user{align-self:flex-end;background:#e8f0ff}.msg.assistant{align-self:flex-start;background:#f3f4f6}.cites{margin:6px 0 0;padding-left:18px;color:#475467;font-size:13px}
.askrow{display:flex;gap:8px}.askrow input{flex:1;padding:10px 12px;border:1px solid var(--line);border-radius:8px;font:inherit}select[multiple]{width:100%;font:inherit;border:1px solid var(--line);border-radius:8px;padding:6px}